Q1What kind of shipping do you offer and when can I receive my order?
We offer Express Shipping (DHL/UPS/FedEx/TNT) which typically takes 3-9 days for delivery depending on the destination. We can also coordinate shipment to your designated forwarder in China. For sea shipping solutions, please reach out to our team for detailed information.
Q2Do you support mix and match orders, and can you help source products not listed in your store?
Yes, we fully support product mix and match orders. Additionally, we provide a One-Stop Sourcing Solution. Please send your detailed product requirements to our team.
Q3Do you offer customization services, such as putting my logo on the product?
Yes, we provide professional customization services including logo placement, colors, product designs, packaging, and more. Minimum order quantities (MOQ) apply based on the specific customization. Please share your detailed requirements with us.
Q4If there is a quality issue with the products upon arrival, how do you resolve it?
In the event of a quality concern, please contact us within 14 days of receiving your shipment and provide photos to identify the issue. We will review and provide a mutually agreeable resolution.
Q5What are your standard trade terms and loading ports?
We support multiple trade terms including EXW, FOB, CNF, and CIF. Our main loading ports are Shantou and Shenzhen.
Q6Can I obtain samples prior to placing a bulk order?
Yes, we can provide sample products. The cost of the sample will be fully refunded or credited once your bulk order is officially confirmed.