Frequently Asked Questions
Q1: Can I order one piece for a sample to test the quality?
Yes, we recommend checking the sample before placing a full order. Please reach out to our team to arrange a sample shipment.
Q2: Do the products have the necessary certifications?
Yes, all of our products are fully certified with CE, EN71, ROHS, and FCC standards to ensure safety and quality.
Q3: Do you offer a warranty for the goods?
Yes, we typically provide a 1-year warranty on our products, with some items eligible for extended coverage.
Q4: Can I get a more competitive price for bulk orders?
Yes, we offer competitive factory pricing for volume purchases. Please contact our sales department for a detailed quote.
Q5: What is the ordering process?
First, specify the model and quantity. We will then provide order details for confirmation. Once confirmed, payment can be arranged, and we will deliver the goods within the stipulated timeframe.
Q6: What are the shipping options and delivery times?
We use DHL, FedEx, UPS, and TNT. Air transport takes 5-7 days, while bulk ocean shipping takes approximately 30 days. We also provide door-to-door services including tax handling.