Frequently Asked Questions
Q1: What is the minimum order quantity (MOQ)?
MOQ is negotiable. We are looking for long-term cooperation and are happy to work with you in a flexible business manner. You can order a small quantity to test your local market.
Q2: What are your accepted payment terms?
We accept Trade Assurance, T/T, L/C, MoneyGram, Credit Card, PayPal, Western Union, and Cash.
Q3: Do you offer customization or OEM services?
Yes, any customized order is warmly welcome. Simply provide your requirements for the OEM order, and we will check and create samples based on your request.
Q4: What standards do your products comply with?
Our products comply with global standards such as CE, EN71, 7P, ASTM, HR4040, RoHS, and BSCI. Our production processes also follow ISO9000:2000 standards.
Q5: How fast is the delivery for ordered goods?
We typically ship goods within 72 hours after payment. Delivery is usually handled via DHL, UPS, Fedex, or TNT. Fast shipping options generally take 4-5 days to reach most countries.
Q6: Can I request a sample before placing a bulk order?
Sure, we are happy to provide samples for quality checking. Please note that the sample cost and shipping fees are to be covered by the client.
OS Toys
