Q1. How is the product priced and how can I consult prices?
We price our products based on the materials, printing requirements, quantities, and surface finishes chosen. You can initiate an inquiry to request details and pricing options.
Q2. What is the regular practice regarding terms of payment?
We can offer Pay Later, T/T, Western Union, Cash, Escrow, Money Gram, and L/C. The standard term is a 30% deposit in advance, with the remaining 70% balance paid before shipping. For smaller amounts, full payment in advance is recommended to save on bank transaction fees.
Q3. Could you provide samples for testing?
Yes, we can offer samples. The cost of the sample will be evaluated based on the complexity of the design. The sample fee is fully refundable upon placement of your next order.
Q4. Can we print our brand name or logo on the products? How long is the production time?
Yes, the minimum order quantity (MOQ) for custom branding is 500 pcs. Logos can be silk-screened, engraved, and applied via other methods. The typical printing production period is between 15 to 30 days, depending on the complexity of your logo.
Q5. What is the after-sale service and warranty structure for my order?
Once an order is placed, dedicated staff are assigned to track processing details constantly, keeping you updated on the newest progress stages until delivery. Every step of production and all finished products undergo inspection by QC before shipping.
Q6. What is your silicone material grade?
Our standard material is 100% Food Grade Silicone, which is completely odorless, BPA-free, and approved. Additionally, we offer LFGB Grade Silicone products with a minimum order quantity (MOQ) of 500 pcs.
OS Toys
