Q:
How do you protect our legal rights after working together?
We sign NDA to protect your design and do not sell to others. For large orders, we also agree to sign an agreement where we exclusively manufacture the products for your company.
Q:
Are the materials environmentally friendly? Can you supply FSC materials?
Yes. Professional and certified materials are beneficially taken since 2008. Every month we send special batch paint to SGS testings. We also have our own product safety labs. We comply with FSC regulations to maintain a sustainable and eco-friendly approach. FSC material is available at an 8% higher cost than standard options.
Q:
What is your product warranty policy?
We guarantee the products customers received are qualified. If any broken parts, please send us detailed photos, and then we will send you the replacements according to actual conditions. Our products have been insured worldwide since 2017.
Q:
What are the accepted trade terms and loading ports?
We support FOB, CNF, CIF, and EXW trade terms. The loading ports are Ningbo or Shanghai.
Q:
What are the shipment and payment terms?
Shipment can be arranged by sea, by air, or by express. Payment terms include T/T (30% deposit before production and 70% balance against B/L copy), 100% irrevocable L/C at sight, Paypal, and Western Union.
Q:
What is the typical timeframe for sampling and delivery?
Sampling leadtime is between 7 to 14 days. For mass production delivery, brand products take 7-14 days, while custom ODM/OEM orders take 45-55 days.