All of our wooden toys are eco-friendlily manufactured, designed to inspire creative learning, and meet or exceed the strictest international safety standards.
FAQ
What are the accepted trade terms and loading ports?
We accept FOB, CNF, CIF, and EXW trade terms. Shipments are typically dispatched from Ningbo or Shanghai port.
What shipment methods and payment terms do you offer?
We support shipment by sea, by air, or by express delivery. Payment terms include T/T (30% deposit before production and 70% balance against B/L copy), 100% irrevocable L/C at sight, PayPal, and Western Union.
What is the estimated delivery and sampling lead time?
The sampling lead time is 7-14 days. For mass production ODM/OEM orders, delivery takes about 45-55 days, while in-stock items are shipped within 7-10 days.
How do you handle product warranty and quality issues?
We guarantee the quality of the products delivered. If there are any damaged or broken parts, please send us detailed photos, and we will dispatch replacements based on the actual condition.
How do you protect our design and legal rights?
We routinely sign Non-Disclosure Agreements (NDAs) to safeguard your unique design concepts and prevent resale to third parties. For high-volume projects, we also support exclusivity agreements.
Are your materials environmentally safe, and can you supply FSC certified wood?
Yes, we use certified eco-friendly materials. We perform regular SGS batch testing for our paints and maintain our own internal safety lab. We fully comply with FSC standards, and FSC materials can be provided upon request (subject to a small cost adjustment).