Frequently Asked Questions
Q
What is the product warranty?
We guarantee the products received are qualified. If there are any broken parts, please send us detailed photos, and we will send you the replacements according to actual conditions.
Q
How can legal rights be protected after working together?
We sign an NDA to protect your design and ensure it is not sold to others. For large orders, we can also sign an agreement to exclusively manufacture the products for your company.
Q
Are the materials environmentally friendly and can you supply FSC material?
Yes. Professional and certified materials have been utilized since 2008. Every month we send special batch paint for SGS testing, and we also operate our own product safety labs. We comply with FSC regulations to maintain a sustainable and eco-friendly approach. FSC material is available upon request at an 8% higher cost than standard options.
Q
What are the available trade terms and shipment methods?
We accept FOB, CNF, CIF, and EXW trade terms. Shipments can be delivered by sea, by air, or by express methods.
Q
What are the payment terms and sample lead times?
Payment terms include T/T (30% deposit before production and 70% balance against B/L copy), 100% irrevocable L/C at sight, Paypal, and Western Union. The standard sampling lead time is 7-14 days.
Q
What is the estimated delivery time for orders?
For standard brand orders, delivery is completed within 7-10 days. For custom ODM/OEM orders, the delivery timeframe ranges between 45-55 days.