?What are the trade terms and loading ports?
We support EXW and FOB trade terms. The loading ports are primarily Ningbo or Shanghai.
?What shipment methods and payment terms are available?
Shipment can be arranged by sea, air, or express. Payment terms include T/T (30% deposit before production and 70% balance against B/L copy), 100% irrevocable L/C at sight, Paypal, and Western Union.
?What is the lead time for samples and delivery?
The sample time is approximately 7-14 days, while the standard delivery time ranges from 45 to 60 days.
?What is the product warranty policy?
We guarantee that the products received by customers are qualified. If there are any broken parts, please provide detailed photos, and we will send replacements according to the actual conditions.
?How are my legal rights and designs protected?
We protect your designs by signing NDAs to ensure they are not sold to others. For large orders, we can also sign exclusive production agreements for your company.
?Are environmental materials and FSC certification available?
Yes, our materials are environmental-friendly, and FSC-certified material is available upon request.
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