Q1: Are you a manufacturer or a trading company?
We are a professional manufacturer of wooden toys. We produce most of our items in-house and also coordinate with partner factories to ensure a comprehensive range of products for our customers.
Q2: How do you handle samples and what is the lead time?
Simply provide your design files. Samples usually take about 7 days to complete. We offer free samples for simple products, while complex items involving mold costs may require a fee that is refundable upon placing an order. We always provide a video preview before shipping samples.
Q3: What are the shipping options available?
We offer various shipping methods including sea freight to your nearest port, air freight, express services (DHL, FEDEX, UPS, TNT), and DDP options (Sea, Air, Train, Truck) directly to your warehouse.
Q4: Can you accommodate custom designs and requirements?
Yes, we specialize in OEM/ODM customization. We can work from your design documents or have our in-house designers help you create and finalize new product concepts.
Q5: How long does it take to receive an order?
The standard turnaround time is 5 to 7 working days from artwork approval. Total delivery time depends on the project's complexity and your specific deadlines.
Q6: Why should we choose your products and how is quality guaranteed?
With 18 years of design and development experience, we focus on high-quality educational wooden toys. We guarantee quality through pre-production samples, final inspections before shipment, and a dedicated professional after-sales team.